Our Customer Reviews
I wanted to let you know that our beautiful Grandfather clock and other treasures arrived Monday in perfect condition!! Even my very picky husband said what a great job of packing you all did!! Thank you so much for your EXCELLENT service!"
"I was referred to C&F by my nephew, who works for a major TV network, where the curator of their memorabilia archives uses C&F for all their delicate shipments. My problem was how do I relocate our family heirloom, a 4-foot-long and very delicate model sailing ship hand made by my grandfather in 1934, from Florida to Colorado. From the first conversation with Gary McKinley, of the Coral Gable office, I knew I found the right person and company to handle our treasured family heirloom. Gary took total and personal control of my shipment and laid out every step and detail of the process and documented everything with pictures. He explained how he was going to pick up and transport the boat to their crating facility, the detail and care required to remove the model from the glass case and secure it in a custom-built wood crate. A special truck was needed to ensure a smooth cross-country trip. This would also include the cross-country tracking through some of the worse winter storms of the century. Our treasure arrived safely at the C&F office of N. Colorado and the phenomenal service continued with keeping me informed of its arrival, condition and scheduling the delivery to my home. I had a need to call the office in Broomfield CO and gave my name to the person answering the phone and their immediate response was “You must be calling about your model boat,” which made me feel like my shipment was the most important one in their facility. Delivery day came and went without a problem. Jason Garner, who was responsible for the delivery told me he understood the emotion and importance of our heirloom but today nobody cared more about the safety of our boat than he did. When it came time to remove the boat from the custom crate and return it to the glass case, they actually put on white gloves! To say I am happy with Craters & Freighters would be an understatement. I have not experienced this level of attention to detail and customer service in any company for many years. I would, without hesitation, highly recommend Craters & Freighters in general and specifically, Gary McKinley of SW Florida and Jason Garner of N. Colorado."